{"id":58,"date":"2026-05-01T13:21:14","date_gmt":"2026-05-01T10:21:14","guid":{"rendered":"https:\/\/dev.herharmonyglow.com\/?page_id=58"},"modified":"2026-05-13T17:40:23","modified_gmt":"2026-05-13T14:40:23","slug":"returns","status":"publish","type":"page","link":"https:\/\/herharmonyglow.com\/en\/returns\/","title":{"rendered":"Returns and claims"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"58\" class=\"elementor elementor-58\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9334c3 e-con-full e-flex e-con e-parent\" data-id=\"3d9334c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-598c979d e-flex e-con-boxed e-con e-child\" data-id=\"598c979d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-504cb28e elementor-widget elementor-widget-text-editor\" data-id=\"504cb28e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align:center;\">Politics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4675d1d elementor-widget elementor-widget-heading\" data-id=\"4675d1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and claims<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad7a757 elementor-widget elementor-widget-text-editor\" data-id=\"7ad7a757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align:center;\">Your satisfaction is our priority<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7782bb19 e-flex e-con-boxed e-con e-child\" data-id=\"7782bb19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64fdfee elementor-widget elementor-widget-heading\" data-id=\"64fdfee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Right of withdrawal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72435dd4 elementor-widget elementor-widget-html\" data-id=\"72435dd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hhg-info-highlight\" style=\"margin-bottom: 32px;\">\n  <svg width=\"22\" height=\"22\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#7FD4B0\" stroke-width=\"2\"><polyline points=\"1 4 1 10 7 10\"><\/polyline><path d=\"M3.51 15a9 9 0 1 0 2.13-9.36L1 10\"><\/path><\/svg>\n  <div>\n    <p class=\"hhg-ih-title\">14-day right of return<\/p>\n    <p class=\"hhg-ih-text\">According to European regulations (Directive 2011\/83\/EU), you have the right to cancel your purchase within 14 days without giving a reason.<\/p>\n  <\/div>\n<\/div>\n\n<div class=\"hhg-ret-conditions\">\n  <h3>Return conditions<\/h3>\n  <ul>\n    <li>The product must be in its original, unopened packaging.<\/li>\n    <li>The return request must be submitted within 14 days of receipt.<\/li>\n    <li>The product must not have been used.<\/li>\n    <li>Return shipping costs are at the buyer&#039;s expense.<\/li>\n  <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-143248f9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"143248f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc4665e elementor-widget elementor-widget-heading\" data-id=\"3dc4665e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45e7499f elementor-widget elementor-widget-html\" data-id=\"45e7499f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hhg-ret-steps\">\n  <div class=\"hhg-ret-step\">\n    <div class=\"hhg-ret-step-num\">1<\/div>\n    <div>\n      <h4>Contact us<\/h4>\n      <p>Send us an email at <a href=\"mailto:info@herharmonyglow.com\">helloherharmonyglow@gmail.com<\/a> with the order number and reason for return.<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"hhg-ret-step\">\n    <div class=\"hhg-ret-step-num\">2<\/div>\n    <div>\n      <h4>Received confirmation<\/h4>\n      <p>We will send you return instructions and a shipping address within 24 hours.<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"hhg-ret-step\">\n    <div class=\"hhg-ret-step-num\">3<\/div>\n    <div>\n      <h4>Send the product<\/h4>\n      <p>Pack the product in the original packaging and send it with a courier of your choice.<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"hhg-ret-step\">\n    <div class=\"hhg-ret-step-num\">4<\/div>\n    <div>\n      <h4>Receive a refund<\/h4>\n      <p>After receiving and inspecting the product, the amount will be refunded via the same payment method within 14 days.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-429d6d5d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"429d6d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9da86 elementor-widget elementor-widget-heading\" data-id=\"2e9da86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1784457e elementor-widget elementor-widget-text-editor\" data-id=\"1784457e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you have received a damaged or wrong product, please contact us immediately at <span style=\"font-weight: 400;\">helloherharmonyglow@gmail.com<\/span>. Attach photos of the damage\/problem and order number.<\/p><p style=\"margin-top: 16px;\">We will review your complaint within 48 hours and offer a solution \u2014 product replacement or a full refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d5fbc elementor-widget elementor-widget-html\" data-id=\"18d5fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hhg-info-highlight\" style=\"margin-top: 40px;\">\n  <svg width=\"22\" height=\"22\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#7FD4B0\" stroke-width=\"2\"><path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"><\/path><\/svg>\n  <div>\n    <p class=\"hhg-ih-title\">Do you need help?<\/p>\n    <p class=\"hhg-ih-text\">Contact us at <a href=\"mailto:info@herharmonyglow.com\" style=\"color: #7FD4B0; font-weight: 600;\">helloherharmonyglow@gmail.com<\/a> or write to us at <a href=\"https:\/\/www.instagram.com\/herharmonyglow\/\" style=\"color: #7FD4B0; font-weight: 600;\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>. We respond within 24 hours.<\/p>\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0412\u0440\u044a\u0449\u0430\u043d\u0435 \u0438 \u0440\u0435\u043a\u043b\u0430\u043c\u0430\u0446\u0438\u0438 \u0412\u0430\u0448\u0435\u0442\u043e \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u0435 \u0435 \u043d\u0430\u0448 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u041f\u0440\u0430\u0432\u043e \u043d\u0430 \u043e\u0442\u043a\u0430\u0437 14-\u0434\u043d\u0435\u0432\u043d\u043e \u043f\u0440\u0430\u0432\u043e \u043d\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u0421\u044a\u0433\u043b\u0430\u0441\u043d\u043e \u0435\u0432\u0440\u043e\u043f\u0435\u0439\u0441\u043a\u0438\u0442\u0435 \u0440\u0435\u0433\u0443\u043b\u0430\u0446\u0438\u0438 (\u0414\u0438\u0440\u0435\u043a\u0442\u0438\u0432\u0430 2011\/83\/\u0415\u0421) \u0438\u043c\u0430\u0442\u0435 \u043f\u0440\u0430\u0432\u043e \u0434\u0430 \u0441\u0435 \u043e\u0442\u043a\u0430\u0436\u0435\u0442\u0435 \u043e\u0442 \u043f\u043e\u043a\u0443\u043f\u043a\u0430\u0442\u0430 \u0432 \u0441\u0440\u043e\u043a \u043e\u0442 14 \u0434\u043d\u0438 \u0431\u0435\u0437 \u0434\u0430 \u043f\u043e\u0441\u043e\u0447\u0432\u0430\u0442\u0435 \u043f\u0440\u0438\u0447\u0438\u043d\u0430. \u0423\u0441\u043b\u043e\u0432\u0438\u044f \u0437\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u041f\u0440\u043e\u0434\u0443\u043a\u0442\u044a\u0442 \u0442\u0440\u044f\u0431\u0432\u0430 \u0434\u0430 \u0435 \u0432 \u043e\u0440\u0438\u0433\u0438\u043d\u0430\u043b\u043d\u0430\u0442\u0430, \u043d\u0435\u043e\u0442\u0432\u043e\u0440\u0435\u043d\u0430 \u043e\u043f\u0430\u043a\u043e\u0432\u043a\u0430 \u0417\u0430\u044f\u0432\u043a\u0430\u0442\u0430 \u0437\u0430 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u0442\u0440\u044f\u0431\u0432\u0430 \u0434\u0430 \u0431\u044a\u0434\u0435 \u043f\u043e\u0434\u0430\u0434\u0435\u043d\u0430 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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